Guest Services
Frequently asked.
Why isn't my booking instantly confirmed?
Every Moonlit residence is independently operated. We verify your exact dates with the property before confirming, which typically takes up to two business days.
When am I charged?
Payment is taken in full once availability is confirmed and you approve. Submitting a request does not charge your card.
What if my dates are unavailable?
We will offer alternative residences of equal or better standing. If none suit, any amount paid is returned in full.
Can I add the all-inclusive experience later?
Yes. All-inclusive can be added up to seven days before arrival, subject to the property's terms.
Which currencies can I pay in?
Reservations are quoted and settled in USD or XCD, depending on the property.
Do you handle special occasions?
Frequently. Tell your concierge what you're marking and we will arrange it with the property directly.